Partho worked at AV Analytics as the Head of Corporate Relations for 6 years. He aimed for the Chief Customer Officer role, drawing on 15 years of Customer Experience expertise. People respected him at work and in the industry, and he was easy to...
Read MoreLet me share a story of someone I know. Let’s call them Deepak and Jyoti! It was a lovely Wednesday, and both were excited about their day. Deepak, a Senior Business Analyst with a Tech conglomerate, had a crucial meeting with senior...
Read MoreWe are all beings of energy! Our words, thoughts, and emotions carry the same energy that flows within us. What we think and feel profoundly influences our behavior and the words we speak. There is a reason why our ancestors often cautioned us to...
Read MoreThe other day, I was practicing my pitch with my mentor, and I thought it went pretty well. After I finished, he asked for my thoughts on my performance. I expressed satisfaction, noting that it felt natural and I didn’t even stumble! He...
Read MoreOver these past 20 years of my professional life, I have played multiple roles in Customer Experience, HR, Corporate Relationships, People Management, Learning & Development, Personal Development & Transformation, and Leadership...
Read MoreNarratives are the personal tape that keeps playing in our minds; it is through these narratives that we live the stories of our lives day-in and day out. If the ‘narrative’ is empowering, nothing in this world can stop us from achieving the...
Read MoreI define ‘leadership’ as the ability to inspire people to be their authentic selves and create a purposeful impact. Regardless of your level in the organization, belief in yourself is all you need, coupled with the intent and ability...
Read MoreThese concepts—’Holistic Wellness’ and ‘Purpose-driven Mindset’—encompass distinct yet interconnected ideologies that warrant individual exploration. Purpose-driven Mindset: Individuals with a purpose-driven mindset have...
Read MoreWe’re all here for a purpose. Life’s goal is to discover our true selves and connect with why we’re alive. My mission is to assist people in living in sync with their purpose. Finding and living your “WHY” is a...
Read MoreDo you know what can build or destroy a BRAND? It’s the way people feel when they interact with it that can make or break a brand. Only a few brands really get this. The ones that do, keep giving their best. Zappos, South-West Airlines...
Read MoreAkshat had eagerly awaited a well-deserved promotion after more than a decade of dedication to Kadus Consulting Inc, where he held the role of CX Head. The coveted position of VP, Customer Experience was on the horizon, and he was excited. The...
Read MoreDeep and Anuja were leaders in their departments and often collaborated since their teams had overlapping tasks. Deep usually kept his emotions to himself and didn’t share his feelings with others. In contrast, Anuja was very energetic and...
Read More